01
Report the Claim
A customer or their insurance agent reaches out to Claims Guru after an incident.
Automotive Claims Network
Insurance Claims, Connected.
Connecting insurance agents, customers and trusted workshops through one smarter claims ecosystem.
Agents
Claims Guru
Workshops
Choose your path
Three ways to work with Claims Guru.
Claims Guru works with insurance agents, automotive workshops and customers. Pick the path that fits you.
The Opportunity
A Better Way to Navigate Motor Insurance Claims.
Insurance claims can involve customers, agents, insurers, surveyors and workshops — often leaving customers unsure about what to do next.
Claims Guru connects the relevant stakeholders and simplifies the journey.
Customer
Agent
Insurer
Surveyor
Workshop
Claims Guru
Claims Guru coordinates between the stakeholders involved in a motor claim.
Ecosystem
One Claim. One Connected Ecosystem.
Claims Guru sits at the centre as the orchestration layer — connecting insurance agents, customers and partner workshops as a claim moves through to repair.
Insurance Agents
Generate claim leads and give customers access to claims support.
Customers
Receive guidance through the claims journey.
Claims Guru
Coordinate the claim and connect the network.
Partner Workshops
Receive insurance-related repair opportunities and deliver the repair.
Primary Flow
- Insurance Agent
- Customer
- Claim
- Claims Guru
- Workshop Network
- Repair
How It Works
Four steps, one coordinated journey
02
Get Claims Support
We guide the customer on the claims process and what needs to be prepared.
03
Connect With the Right Workshop
The vehicle is connected with a suitable workshop from the Claims Guru network.
04
Repair & Complete the Journey
Repair progresses with everyone aligned until the vehicle is handed back.
Next step
See how the network works for your side of the claim.
Agents offer claims support to their customers. Workshops receive repair opportunities. Customers get guidance from the first call to the final repair.
For Insurance Agents
Your Customer Bought the Policy From You. Be There When They Need You.
Claims Guru allows insurance agents to offer their customers access to claims support and a workshop network — without having to build that infrastructure themselves.
- Better customer experience
- Claims-support assistance
- Access to a workshop network
- Less claims-related coordination
- Stronger customer relationships
For Workshops
Unlock a New Revenue Stream.
Claims Guru connects partner workshops with insurance-related repair opportunities and provides claims-support infrastructure alongside them.
- Insurance repair opportunities
- Qualified customer leads
- Claims-support assistance
- Network participation
- Better workshop utilisation
For Customers
When Accidents Happen, We're Here to Help.
After an incident, it isn't always clear what to do first. Claims Guru walks you through it: what your claim involves, what to prepare, and where your vehicle can be repaired.
You get one team to talk to and access to workshops within the Claims Guru network.
- Understand your claim step by step
- Help preparing what's needed
- Access to partner workshops
- One point of contact throughout
The Network
A Network Built to Distribute Demand.
Claims Guru is building a connected network of partner workshops. Claims can be directed to a workshop based on the factors that matter for that particular repair.
- Location
- Workshop capability
- Repair requirements
- Capacity
- Customer preference
Incoming claim
Vehicle, damage, location
Claims Guru
Reviewed, then connected
- Workshop AMulti-brand body shop
- Workshop BPaint & panel specialist
- Workshop CHigh-capacity service centre
Claims are connected with a workshop in the network by our team, based on the details of the repair.
Why Claims Guru
Built as a network, not a middleman
Connected
One ecosystem connecting the key stakeholders.
Support
Guidance throughout the claims journey.
Network
Access to a growing workshop network.
Convenience
A simpler experience for customers.
Opportunity
New business opportunities for partners.
Scalable
A network designed to grow.
Trust
Built on clarity, not promises.
Claims Guru is building the infrastructure for motor claims support. We are transparent about what we do — and equally clear about what we do not decide.
A clear process
Every step of the claims journey is explained upfront — what we do, what you do, and what happens next.
Claims support, not insurance
Claims Guru is not an insurer. We provide claims guidance and connect customers with partner workshops.
A vetted, growing network
Workshops apply to join the network and are onboarded by our team before they receive repair opportunities.
Your details stay yours
Information shared with us is used to respond to your enquiry and coordinate your claim. It is not sold.
Join The Network
Be Part of the Claims Guru Network.
Whether you're an insurance agent or an automotive workshop, Claims Guru gives you a connected way to participate in the motor-claims ecosystem.